Shipping and Returns

SHIPPING

All orders are shipped within 1-3 business days using Canada Post Mail. Unfortunately, we do not offer rush shipping at this time. We do send out tracking numbers for all orders but cannot guarantee their delivery. If you are having trouble finding your order please contact your local post office directly, they usually know where it is or what has happened and when you will receive it! We are not responsible for lost or stolen packages.

International orders can take anywhere from 2-5 weeks to arrive. Unfortunately, these packages cannot be tracked past Customs . Also, please be aware that your package may be subject to custom duties or taxes at time of delivery/pickup depending on your country’s laws. Bella Rose & Co. is not responsible for collecting/charging these fees.

If you have questions please contact help@bellaroseco.ca we will reply to you as soon as possible. If it is a specific order inquiry, please include your order number in the subject line of the email or reply to your order confirmation email

RETURNS

All sales are final. Please review our size chart and follow instructions to measure located HERE.

ORDER CANCELLATION

We cannot guarantee that your order can be cancelled due to our quick turn around time. Please email help@bellaroseco.ca immediately with the subject line CANCEL ORDER with your order number. We will reply to let you know if a cancellation is possible. If it is, we will release the funds immediately and it may take up to 5-7 business days for the refund to appear on your statement.

PRODUCT DAMAGED UPON RECEIPT

Even though we do our best to test each product before it goes out the door, mistakes can happen. We want to make it right with you so be sure to send a picture and report a damaged item within 48 hours of receiving your order (based on postal timestamp date received) by emailing us at help@bellaroseco.ca. You will either be fully refunded for your purchase or your jewellery will be fixed and returned to you at no extra charge.

SAFETY & CARE

BABY BRACELETS

We recommend that you remove baby bracelets at night for child’s safety. If bracelet is dirty see cleaning instructions below. Allowing your child to wear her bracelet in water such as the bath or pool should be done at your own risk as frequent exposure may damage the bracelet.

If your child’s bracelet seems tight please loosen to the last chain link, remove the bracelet or buy a larger size.

PLEASE WATCH TEETHING BABIES CAREFULLY AS SMALL COMPONENTS CAN POSE AS A CHOKING HAZARD!

WOMEN'S JEWELRY

To clean your jewelry use a soft cloth and water.

You should be mindful that chlorine, lotions, perfumes, and other products containing harsh chemicals could cause damage if they come in contact with your jewelry often.

Jewelry will last longer if stored in an airtight bag such as the bag provided.